Susan C. Vineyard

Susan Vineyard

3315 Lewis Ave.

Tulsa, OK 74015



·       Technical writer of software/hardware/and process documentation, both mechanical and

·       Experienced professional and results-oriented instructional designer/ trainer/ educator with over ten years’ experience in developing and implementing high quality instructor-led and interactive e-learning solutions for adult learners

·       Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.

·       Seven years’ experience designing learning materials for classroom and online delivery.

·       Strong theoretical foundation and experience implementing cognitive and learning theories, needs assessment, instructional design models and strategies, visual and web-based designs, information architectures, usability testing assessments and project management

·       Proven ability to plan and execute projects on time and within budget

·       Knowledge of "best practices" and current research in the use of technology to enhance teaching and learning and engage learners, as well as designing learning programs to meet organizational goals

·       Proven experience interacting with SMEs, students and team members from every level of the organization.

·       Master’s Degree in Communication and work toward PhD in Technical Writing and Rhetoric


(12/2013 to current) Brisbane, Australia (Currently work remotely from Tulsa)




·       All User Documentation, including knowledgebase and manuals

·       Restricted documents

·       Translation

·       Online documentation and training systems

Writing, graphics, Acrobat and RoboHelp specialist, in charge of technical and safety alerts, hardware and software manuals and translations. Subject: Radar used to monitor walls and ensure safety in open pit mining.

Currently heading project to create new single source documentation/training/support system based on Atlassian products, Jira, Jira Helpdesk, Confluence, and Edubrite..
Translations: Manage translations of technical documents into Spanish and Portuguese
Document management: Version management and management of technical knowledge database.


SOLARC, INC./OPENLINK (12/2007 to 2/29/2013) Tulsa, OK/ New York/NY (Merger)


Research and create new and update existing training materials for Software company targeting Airline, Energy and Commodities companies: Logistics, Trading and Risk (Materials are used in training at many of the major energy and banking companies in the world.)


Classroom Delivery and Interaction with Students

·       Taught internal classes

·       Assisted other trainers when they taught at home office

·       Performed needs assessments to align our training strategically with organizational goals.


Online Delivery

Managed LMS and SharePoint site


Instructional Design

Designed and created classroom and computer based training

Used PowerPoint, Camtasia, Flash, Captivate, Lectora, Visio, and Snag-it, Articulate and Microsoft Office


Training Management

Coordinated trainers in the field and keep records of employee training. 

Partnered with SMEs such as development engineers, analysts and QA to update all training materials as product transitions from a PowerBuilder to a Dot.Net platform

Kept apprised of technical product knowledge, training trends, industry developments.

DOLLAR THRIFTY (12/2006 to 12/2007) Tulsa, OK



Classroom Delivery and Interaction With Students

Served as QA, administering user testing of proprietary software


Online Delivery

Functioned as a level of help desk for supervisors in the field


Instructional Design/Technical Writing

Coordinated with Instructional Design team to plan and create new instructional online multimedia lessons in Flash format that included computer and softskills simulations

Leveraged existing online media into a pedagogically sound products that met corporate training requirements using Captivate and the Skilllsoft LMS

Wrote technical bulletins distributed to all levels of organization

Created graphics and presentations, which were used throughout organization by executives and trainers

Used all Microsoft Office programs, Articulate, Captivate, Photoshop, Visio, etc.

Recorded voiceovers and edited audio for online and other presentations

Training Management

Posted scrom compliant course to LMS


WOOD GROUP ESP (5 2004-12 2006) Oklahoma City, OK




Classroom Delivery and Interaction With Students

Conducted analysis to find out organizational needs

Taught ERP and Microsoft classes to international audience

Maintained lab

Managed all aspects of training including enrollment and record keeping

Instructional Design/Technical Writing

Consulted with advisory team, management, users and SMEs to create classroom materials

Produced online technical newsletter for international audience

Created tutorials for newsletter, for Microsoft programs, including interactive charts, and for proprietary software

Created and supported Excel macros for reporting, documenting for users.





Classroom Delivery and Interaction With Students

Coordinated with Instructional Design team to develop a blended curriculum of instructor-led and self-paced training for sales and service representatives, with separate tracks for different job roles


Instructional Design/Technical Writing

Created instructional multimedia CDs that included a combination of html, simulations and flash presentations

Created Train the Trainer videos and prototypes for new kinds of multi-media learning.

Used PowerPoint, Articulate, SoftSim, Excel, and Dreamweaver

Recorded voiceovers for interactive CDs

Formatted CBTs for CDs, including creating HTML navigation



ONLINE INSTRUCTOR, Management of Information Sciences, College of Business and Industry

Prepared and held classes online

Maintained Webpage for class

UNIVERSITY INSTRUCTOR, Management of Information Sciences, College of Business and Industry

Classroom Delivery and Interaction With Students

Taught four classes each semester in a combination of the following areas each semester: Business Communications, Computers in Modern Society, Fundamentals of Computer Usage, Principals of Information technology, Web Design

Advised and guided MIS advisees


Online Delivery

Maintained class Website, to which my students could refer for assignments and other information they needed for their classes

Used Blackboard and other technology to prepare students for a technological workplace


Instructional Design/Technical Writing

Prepared Power Points to use in classes

Emphasized the use of technology and critical thinking in the classroom

Encouraged and assisted students in posting their resumes and examples of their work to personal Webpages on university server


Computing and Telecommunications

Classroom Delivery and Interaction With Students

Facilitated faculty development workshops

Represented department at Campus Connections events, interfacing with new and prospective students


Online Delivery

Managed two Intranets: InternalWeb, (Commuting and Telecommunication's Internal Intranet), and NETNotes (designed to keep NSU faculty and staff abreast of technological advances as well as provide documentation and tutorials)


Instructional Design/Technical Writing

Produced written and online documentation, facilitated other department members’ documentation, and maintained departmental on-line documents such as rosters, organizational charts, etc.

Produced online help for internally written software (Tracker products)

Produced marketing materials for our telephone services

MAPCO (1997) Tulsa, OK



Classroom Delivery and Interaction With Students

Participated in software training/testing


Instructional Design

Produced on-line documentation and training materials for Oracle-based software program

Assembled 100+ page welcome packet for new CIS team members

Obtained information from software engineers

Created both on-line help and training materials

OKLAHOMA STATE UNIVERSITY (1996-1997) Stillwater, OK


Technical Writing Department

Coordinated with director to plan recruitment materials and activities for the program

Worked with IT to maintain consistency and usability in classroom labs

Conducted surveys, and managed a writing contest for high school students

Produced Power Point presentations and other teaching materials for the department


Center for Local Government Technology

Rewrote and redesigned County Purchasing Manual for State of Oklahoma

Converted document from obsolete DOS word processing format

Solved formatting problems, thus setting standard for future manuals

Re-created all forms


ROGERS STATE UNIVERSITY (1995-1996) Claremore, OK



Planned, organized and developed an active Student Job Placement and Career Resource Center

Classroom Delivery and Interaction with Students

Assisted and counseled students about placement opportunities

Researched, designed, and presented multimedia workshops on a variety of career-related subjects

Assisted students in the career decision-making process, including the use of the interactive computer programs Sigi-Plus and Discover

Represented RSC and Student Activities in numerous events such as Admission's College Transfer Day

Organized annual RSC Spring Career Expo (including fashion show and on-line conference)

Served as advisor to Rogers State College Computer Club

Started Career Resource Center Advisory Board to encourage participation and input from diverse areas of college


Online Delivery

Implemented a 24-hour JOBLINE to increase student awareness of local job openings

Co-hosted television program, Window on RSC; assisted in the Scriptwriting and produced the graphics


Instructional Design

Compiled a resume workbook targeted at our graduates

Designed and produced brochures, posters and literature for Career Center


Training Management

Composed and conducted annual graduate survey, compiling and reporting results to administration

Established a career reading and viewing room

Maintained student files and submitted monthly reports on Career Resource Center activities

Managed budget for Center and Career Expo




GRADUATE ASSISTANT / INSTRUCTOR, Department of Arts and Letters

Taught remedial grammar


Online Delivery

Operated control room for distance learning studio  


Instructional Design

Constructed materials for seminars, classes and presentations, using desktop publishing, computer graphics, audio and video taped productions and computer based interactive programming

Rewrote manual for interactive program to make it more understandable to faculty

Produced archive-quality black and white photographic reprints in darkroom for historians



Managed staff and converted paper from traditional paste-up methods to desktop publishing, trained staff in PageMaker

Met deadlines, managed distribution budget and staff

Received award for most creative staff member




Oklahoma State University
Stillwater, OK

Candidate for Ph.D. in English, with first emphasis in technical writing and second emphasis in rhetoric--All coursework completed

Northeastern State University
Tahlequah, OK

MA Communication-4.0 GPA

Graduated Cum Laude

Studied journalism, speech and English

Conducted research in business-related communication

BA - English Education-President's Honor Roll


Rogers State College
Tulsa, OK

AA - Liberal Arts

AA - Fine Arts-Dean's Honor Roll

AS - Graphics Technology-Dean's Honor Roll 


Technical Skills

·   Dynamic, quick learner, leader, passionate about technology
and eager to learn.

·   Expert oral, written and visual communication skills, including writing, graphic design, editing, page layout

·   Over ten years’ experience in web design and teaching and creating instructional design in the university, including designing and managing intranets

·   Work well with teams and all levels of students, staff and faculty

·   Problem solver and analytic thinker; meet aggressive and rigid schedules

·   Project Management skills


·   Adobe Elearning Suite

·   Adobe Creative Suite

·   Advanced computer skills: hardware, software and networks, video and audio editing with various software, CD and DVD production)

·   Atlassian Jira

·   Atlassian Confluence

·   BI Impromptu Report Writer

·   Captivate

·   Camtasia

·   Articulate

·   Flash

·   Dreamweaver

·   RoboHelp

·   Adobe Graphics Publishing & Multimedia Software

·   Windows Office

·   Microsoft Publisher

·   Microsoft Project

·   Microsoft Visio

·   HTML


·   CSS

·   Javascript

·   Syteline

·   Solarc RightAngle

·   Sharepoint

·   Wikis




2011  Presented workshop on Online Training at Career and Technical Education Summer Conference 2011

2008 National Seminars “Trainers Creativity Day Camp (Salt Lake, Utah November Nov 10-11, Attended)

2003 Oklahoma Merlot Online Community Conference (Central Oklahoma University March 27, 2003, Attended)

2002 " Integrating Blackboard Courseware and a Class Webpage, " Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April, 2002)

2002 " Integrating Blackboard Courseware and a Class Webpage ," Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April, 2002)

2002 "Integrating Blackboard Courseware and a Class Webpage," 2002 Annual Conference: Southwest Council of Business Schools and Programs (Wichita Falls, Texas, January 30 - February 1, 2002)

2002 "Using Microsoft Word to Create Online Resumes," Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April, 2002)

2001 ""Grass Roots Knowledge Management," Eighteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April 19-20, 2001)

1998 "Marking Papers Online for Distance Learning," CALICO 98: Computer-Assisted Language Instruction Conference (San Diego, CA, July 14-16, 1998). First author: Glenn J Broadhead

1998 "Teaching with Power Point," Oklahoma State University Student Research Symposium (Stillwater, OK, May 13, 1998)

1996 Infusing Critical Thinking into Introduction, by Richard Paul, Director for Critical Thinking, Sonoma State University (Rogers State University, March 28, 1996)

1995 National Association of Career Professionals and Employers, National Convention (Orlando, Florida. 1995)

1995 Oklahoma Association of Community Colleges (OACC) Conference (Enid, OK, Feb., 1995)

1995 Teaching on TV, (Rogers State College, 1995)

1993 "Women's Communication Styles," Women's History Week, Rogers State College (Claremore, OK, 1993)

1989 "Women's Communication Styles," Organization of University Women (Lake Texoma, Oklahoma, 1989)

1989 "CuChulainn: Superhero of Ancient Ireland," Alphi Chi National Convention (April 6-8, New Orleans, LA, 1989)

1988 "Women's Communication Styles," Oklahoma University Graduate Seminar (Norman, OK, 1988)




Member--Philbrook Museum, Tulsa Oklahoma

Member—Living Arts of Tulsa

Member--Clark Children's Theatre Council

2000-2003 Assistant Pack Leader and Volunteer-Cub Scouts, Greenwood School, Tahlequah

1998-99, Webmaster, Society for Technical Communication, OSU Chapter

Member, OSU English Graduate Association

Search committee for OSU Arts and Sciences Dean

Claremore Chamber of Commerce, Claremore Retail

Development Committee, Owasso Chamber of Commerce

Board of Directors, Claremore Arts and Humanities Council

Claremore Business and Professional Women

Sponsor for a Habitat for Humanity project, accompanying Rogers State College Students to Orlando, Florida to help with a project over Spring Break, 1999