|
Susan Vineyard |
3315 Lewis Ave. Tulsa, OK 74015 |
PROFESSIONAL SKILLS
·
Technical writer of
software/hardware/and process documentation, both mechanical and
·
Experienced professional
and results-oriented instructional designer/ trainer/ educator with over ten
years’ experience in developing and implementing high quality instructor-led
and interactive e-learning solutions for adult learners
·
Excel at working with
subject-matter experts to gather information, identify relevant data and
audiences, and write documents that are clear and user friendly.
·
Seven years’ experience designing
learning materials for classroom and online delivery.
·
Strong theoretical
foundation and experience implementing cognitive and learning
theories, needs assessment, instructional design models and strategies,
visual and web-based designs, information architectures, usability testing
assessments and project management
·
Proven ability to plan and
execute projects on time and within budget
·
Knowledge of "best
practices" and current research in the use of technology to enhance
teaching and learning and engage learners, as well as designing learning
programs to meet organizational goals
·
Proven experience interacting
with SMEs, students and team members from every level of the organization.
·
Master’s Degree in
Communication and work toward PhD in Technical Writing and Rhetoric
EXPERIENCE
GroundProbe
(12/2013 to current) Brisbane, Australia (Currently work remotely
from Tulsa)
TECHNICAL WRITER
Manage:
·
All User Documentation,
including knowledgebase and manuals
·
Restricted documents
·
Translation
·
Online documentation and
training systems
Writing, graphics, Acrobat
and RoboHelp specialist, in charge of technical and
safety alerts, hardware and software manuals and translations. Subject: Radar
used to monitor walls and ensure safety in open pit mining.
Currently heading project
to create new single source documentation/training/support system based on Atlassian products, Jira, Jira Helpdesk, Confluence, and Edubrite..
Translations: Manage translations of technical documents into Spanish and
Portuguese
Document management: Version management and management of technical knowledge
database.
SOLARC, INC./OPENLINK (12/2007 to 2/29/2013)
Tulsa, OK/ New York/NY (Merger)
INSTRUCTIONAL DESIGNER
Research and create new
and update existing training materials for Software company targeting
Airline, Energy and Commodities companies: Logistics, Trading and Risk
(Materials are used in training at many of the major energy and banking
companies in the world.)
Classroom Delivery and
Interaction with Students
·
Taught internal classes
·
Assisted other trainers
when they taught at home office
·
Performed needs
assessments to align our training strategically with organizational goals.
Online Delivery
Managed LMS and SharePoint
site
Instructional Design
Designed and created
classroom and computer based training
Used PowerPoint, Camtasia,
Flash, Captivate, Lectora, Visio, and Snag-it, Articulate
and Microsoft Office
Training Management
Coordinated trainers in
the field and keep records of employee training.
Partnered with SMEs such
as development engineers, analysts and QA to update all training materials as
product transitions from a PowerBuilder to a Dot.Net platform
Kept apprised of technical
product knowledge, training trends, industry developments.
DOLLAR
THRIFTY (12/2006 to 12/2007) Tulsa, OK
INSTRUCTIONAL
DESIGNER/TECHNICAL WRITER
Classroom Delivery and
Interaction With Students
Served as QA, administering
user testing of proprietary software
Online Delivery
Functioned as a level of
help desk for supervisors in the field
Instructional Design/Technical Writing
Coordinated with
Instructional Design team to plan and create new instructional online
multimedia lessons in Flash format that included computer and softskills simulations
Leveraged existing online
media into a pedagogically sound products that met
corporate training requirements using Captivate and the Skilllsoft
LMS
Wrote technical bulletins
distributed to all levels of organization
Created graphics and
presentations, which were used throughout organization by executives and
trainers
Used all Microsoft Office
programs, Articulate, Captivate, Photoshop, Visio, etc.
Recorded voiceovers and
edited audio for online and other presentations
Training Management
Posted scrom
compliant course to LMS
WOOD GROUP
ESP (5 2004-12 2006) Oklahoma City, OK
IT
TRAINER, INFORMATIONAL SERVICES
CONSULTANT TO
INSTRUCTIONAL DESIGNERS/TRAINING TEAM
Classroom Delivery and
Interaction With Students
Conducted analysis to find
out organizational needs
Taught ERP and Microsoft
classes to international audience
Maintained lab
Managed all aspects of
training including enrollment and record keeping
Instructional
Design/Technical Writing
Consulted with advisory
team, management, users and SMEs to create classroom materials
Produced online technical
newsletter for international audience
Created tutorials for
newsletter, for Microsoft programs, including interactive charts, and for
proprietary software
Created and supported
Excel macros for reporting, documenting for users.
VANGUARD/EDS/COLLABORATIVE
TECHNOLOGIES (Contract 4-12 2006 Tulsa, OK)
CONSULTANT
TO INSTRUCTIONAL DESIGNERS/TRAINING TEAM
Classroom Delivery and
Interaction With Students
Coordinated with
Instructional Design team to develop a blended curriculum of instructor-led
and self-paced training for sales and service representatives, with separate
tracks for different job roles
Instructional Design/Technical Writing
Created instructional
multimedia CDs that included a combination of html, simulations and flash
presentations
Created Train the Trainer
videos and prototypes for new kinds of multi-media learning.
Used PowerPoint,
Articulate, SoftSim, Excel, and Dreamweaver
Recorded voiceovers for
interactive CDs
Formatted CBTs for CDs,
including creating HTML navigation
NORTHEASTERN
STATE UNIVERSITY (1997-2004) Tahlequah, OK
ONLINE
INSTRUCTOR, Management of Information Sciences, College of Business and
Industry
Prepared and held classes
online
Maintained Webpage for
class
UNIVERSITY
INSTRUCTOR, Management of Information Sciences, College of Business and
Industry
Classroom Delivery and
Interaction With Students
Taught four classes each
semester in a combination of the following areas each semester: Business
Communications, Computers in Modern Society, Fundamentals of Computer Usage,
Principals of Information technology, Web Design
Advised and guided MIS
advisees
Online Delivery
Maintained class Website,
to which my students could refer for assignments and other information they
needed for their classes
Used Blackboard and other
technology to prepare students for a technological workplace
Instructional Design/Technical Writing
Prepared Power Points to
use in classes
Emphasized the use of
technology and critical thinking in the classroom
Encouraged and assisted
students in posting their resumes and examples of their work to personal
Webpages on university server
TECHNICAL
WRITER / INSTRUCTIONAL DESIGNER
Computing and Telecommunications
Classroom Delivery and
Interaction With Students
Facilitated faculty
development workshops
Represented department at
Campus Connections events, interfacing with new and prospective students
Online Delivery
Managed two Intranets: InternalWeb, (Commuting and Telecommunication's Internal
Intranet), and NETNotes (designed to keep NSU
faculty and staff abreast of technological advances as well as provide
documentation and tutorials)
Instructional Design/Technical Writing
Produced written and
online documentation, facilitated other department members’ documentation,
and maintained departmental on-line documents such as rosters, organizational
charts, etc.
Produced online help for
internally written software (Tracker products)
Produced marketing materials
for our telephone services
MAPCO (1997)
Tulsa, OK
TECHNICAL
WRITER AND ON-LINE HELP SPECIALIST (Internship)
Classroom Delivery and
Interaction With Students
Participated in software
training/testing
Instructional Design
Produced on-line
documentation and training materials for Oracle-based software program
Assembled 100+ page
welcome packet for new CIS team members
Obtained information from
software engineers
Created both on-line help
and training materials
OKLAHOMA
STATE UNIVERSITY (1996-1997) Stillwater, OK
GRADUATE
ASSISTANT / ASSISTANT DIRECTOR /INSTRUCTIONAL WRITER
Technical Writing Department
Coordinated with director
to plan recruitment materials and activities for the program
Worked with IT to maintain
consistency and usability in classroom labs
Conducted surveys, and
managed a writing contest for high school students
Produced Power Point
presentations and other teaching materials for the department
TECHNICAL
WRITER (Internship)
Center for Local Government Technology
Rewrote and redesigned
County Purchasing Manual for State of Oklahoma
Converted document from
obsolete DOS word processing format
Solved formatting
problems, thus setting standard for future manuals
Re-created all forms
ROGERS STATE
UNIVERSITY (1995-1996) Claremore, OK
CAREER
RESOURCE CENTER COORDINATOR, Student
Activities Department
Planned, organized and
developed an active Student Job Placement and Career Resource Center
Classroom Delivery and Interaction with Students
Assisted and counseled
students about placement opportunities
Researched, designed, and
presented multimedia workshops on a variety of career-related subjects
Assisted students in the
career decision-making process, including the use of the interactive computer
programs Sigi-Plus and Discover
Represented RSC and
Student Activities in numerous events such as Admission's College Transfer
Day
Organized annual RSC
Spring Career Expo (including fashion show and on-line conference)
Served as advisor to
Rogers State College Computer Club
Started Career Resource
Center Advisory Board to encourage participation and input from diverse areas
of college
Online Delivery
Implemented a 24-hour
JOBLINE to increase student awareness of local job openings
Co-hosted television
program, Window on RSC; assisted in the Scriptwriting and produced the
graphics
Instructional Design
Compiled a resume workbook
targeted at our graduates
Designed and produced
brochures, posters and literature for Career Center
Training Management
Composed and conducted
annual graduate survey, compiling and reporting results to administration
Established a career
reading and viewing room
Maintained student files
and submitted monthly reports on Career Resource Center activities
Managed budget for Center
and Career Expo
NORTHEASTERN
STATE UNIVERSITY (1990-1991) Tahlequah, OK
GRADUATE
ASSISTANT / INSTRUCTOR, Department of Arts and Letters
Taught remedial grammar
AUDIOVISUAL COMMUNICATIONS TECHNICIAN /INSTRUCTIONAL
DESIGNER John Vaughan Library
Online Delivery
Operated control room for
distance learning studio
Instructional Design
Constructed materials for
seminars, classes and presentations, using desktop publishing, computer
graphics, audio and video taped productions and computer based interactive
programming
Rewrote manual for
interactive program to make it more understandable to faculty
Produced archive-quality
black and white photographic reprints in darkroom for historians
MANAGING
EDITOR, THE NORTHEASTERN NSU Student Newspaper
Managed staff and
converted paper from traditional paste-up methods to desktop publishing,
trained staff in PageMaker
Met deadlines, managed
distribution budget and staff
Received award for most
creative staff member
EDUCATION
Oklahoma
State University
Stillwater, OK
Candidate for Ph.D. in
English, with first emphasis in technical writing and second emphasis in rhetoric--All
coursework completed
Northeastern
State University
Tahlequah, OK
MA Communication-4.0 GPA
Graduated Cum Laude
Studied journalism, speech
and English
Conducted research in
business-related communication
BA - English
Education-President's Honor Roll
Rogers State
College
Tulsa, OK
AA - Liberal Arts
AA - Fine Arts-Dean's
Honor Roll
AS - Graphics Technology-Dean's
Honor Roll
Technical Skills
· Dynamic, quick learner, leader, passionate about technology
and eager to learn.
· Expert oral, written and visual communication skills,
including writing, graphic design, editing, page layout
· Over ten years’ experience in web design and teaching
and creating instructional design in the university, including designing and
managing intranets
· Work well with teams and all levels of students, staff
and faculty
· Problem solver and analytic thinker; meet aggressive and
rigid schedules
· Project Management skills
COMPUTER SKILLS
·
Adobe Elearning Suite
·
Adobe Creative
Suite
· Advanced computer skills: hardware, software and
networks, video and audio editing with various software, CD and DVD
production)
·
Atlassian Jira
·
Atlassian Confluence
·
BI Impromptu
Report Writer
·
Captivate
·
Camtasia
·
Articulate
·
Flash
·
Dreamweaver
·
RoboHelp
· Adobe Graphics Publishing & Multimedia Software
·
Windows Office
·
Microsoft
Publisher
·
Microsoft Project
·
Microsoft Visio
·
HTML
·
XHTML
·
CSS
·
Javascript
·
Syteline
·
Solarc RightAngle
·
Sharepoint
·
Wikis
RESEARCH PRESENTATIONS, CONFERENCES AND WORKSHOPS
2011 Presented
workshop on Online Training at Career and Technical Education Summer
Conference 2011
2008 National Seminars
“Trainers Creativity Day Camp (Salt Lake, Utah November Nov 10-11, Attended)
2003 Oklahoma Merlot
Online Community Conference (Central Oklahoma University March 27, 2003,
Attended)
2002 " Integrating
Blackboard Courseware and a Class Webpage, " Nineteenth Annual Southwest
Business Symposium (Edmond, Oklahoma, April, 2002)
2002 " Integrating
Blackboard Courseware and a Class Webpage ,"
Nineteenth Annual Southwest Business Symposium (Edmond, Oklahoma, April,
2002)
2002 "Integrating
Blackboard Courseware and a Class Webpage," 2002 Annual Conference:
Southwest Council of Business Schools and Programs (Wichita Falls, Texas,
January 30 - February 1, 2002)
2002 "Using Microsoft
Word to Create Online Resumes," Nineteenth Annual Southwest Business
Symposium (Edmond, Oklahoma, April, 2002)
2001 ""Grass
Roots Knowledge Management," Eighteenth Annual Southwest Business
Symposium (Edmond, Oklahoma, April 19-20, 2001)
1998 "Marking Papers
Online for Distance Learning," CALICO 98: Computer-Assisted Language
Instruction Conference (San Diego, CA, July 14-16, 1998). First author: Glenn
J Broadhead
1998 "Teaching with
Power Point," Oklahoma State University Student Research Symposium
(Stillwater, OK, May 13, 1998)
1996 Infusing Critical
Thinking into Introduction, by Richard Paul, Director for Critical Thinking,
Sonoma State University (Rogers State University, March 28, 1996)
1995 National Association
of Career Professionals and Employers, National Convention (Orlando, Florida.
1995)
1995 Oklahoma Association
of Community Colleges (OACC) Conference (Enid, OK, Feb., 1995)
1995 Teaching on TV,
(Rogers State College, 1995)
1993 "Women's
Communication Styles," Women's History Week, Rogers State College
(Claremore, OK, 1993)
1989 "Women's
Communication Styles," Organization of University Women (Lake Texoma, Oklahoma, 1989)
1989 "CuChulainn: Superhero of Ancient Ireland," Alphi Chi National Convention (April 6-8, New Orleans,
LA, 1989)
1988 "Women's
Communication Styles," Oklahoma University Graduate Seminar (Norman, OK,
1988)
COMMUNITY/SCHOOL INVOLVEMENT/MEMBERSHIPS
Member--Philbrook Museum, Tulsa Oklahoma
Member—Living Arts of
Tulsa
Member--Clark Children's
Theatre Council
2000-2003 Assistant Pack
Leader and Volunteer-Cub Scouts, Greenwood School, Tahlequah
1998-99, Webmaster,
Society for Technical Communication, OSU Chapter
Member, OSU English
Graduate Association
Search committee for OSU
Arts and Sciences Dean
Claremore Chamber of
Commerce, Claremore Retail
Development Committee,
Owasso Chamber of Commerce
Board of Directors,
Claremore Arts and Humanities Council
Claremore Business and
Professional Women
Sponsor for a Habitat for
Humanity project, accompanying Rogers State College Students to Orlando,
Florida to help with a project over Spring Break, 1999